Refund & Return Policy

At , we stand behind the quality of our products—and your satisfaction matters. This policy outlines how we handle returns and refunds for eligible apparel items in the U.S. and Canada.

1. Return Window

You may request a return within 30 days of the delivery date (not shipment date).
→ Requests submitted after this window will not be accepted for refunds or replacements.
Tip: Track your delivery date via the shipping confirmation email or carrier tracking.

2. Return Conditions

To be eligible for return, items must be:
Unworn, unwashed, and free of odors
In original condition—no stains, snags, pulls, scratches, or signs of use
With all original tags and packaging intact

Non-returnable items include:

• Final sale items (clearly marked at checkout)
• Personalized, monogrammed, or custom-made products
• Hygiene-sensitive categories
• Items failing these conditions may be returned to you at your expense, or donated if undeliverable.

3. Exchanges & Replacements

We do not offer direct size or color exchanges for change-of-mind requests.

Instead, we recommend:
Place a new order for your preferred item/size
Initiate a return for the original item (within 30 days) for a refund

 Replacements or full refunds are provided only when:

• The item received is defective (e.g., fabric flaw, stitching failure)
• We shipped the incorrect item or size
  → In these cases, we’ll cover return shipping and expedite resolution.

4. Return Shipping Costs

Original shipping fees are non-refundable, unless:

• The return is due to our error, and
• Refund of shipping is required by law (e.g., under Canadian Consumer Protection Act for materially defective goods)

5. How to Initiate a Return

1. Email [email protected] with:
   • Your order number
   • Item(s) you wish to return
   • Reason (e.g., “wrong size,” “defective seam”)
   •  For defects/wrong items: Clear photos (greatly speeds up approval)

6. Canadian Orders: Duties, Taxes & Refunds

Please note:
All import duties, GST/HST, PST, and customs handling fees are the customer’s responsibility—even upon return.
These fees are non-refundable by us, as they are levied by government/customs authorities.
Upon inspection, we refund only the product purchase price.
Original shipping fees are refunded only if required by provincial/federal law.

7. Refund Processing

• Refunds are issued to your original payment method
• Processing begins within 1–2 business days of receiving and inspecting your return
• Funds typically appear in 5–7 business days, depending on your bank/card issuer
• You’ll receive an email confirmation once the refund is initiated

Questions?

Our Care Team is here to help—email [email protected]
We aim to resolve 95% of return inquiries within one business day.